Step 1: Open the Citi Mobile^® App and tap “New? Create a login account”.
Step 2: Input your card information and enter 6-digit OTP to continue.
Step 3: Create new user ID and password to complete.
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Step 1: Open the Citi Mobile^® App, tap “Enter password” and click “Forgot?”.
Step 2: Input your card information and enter 6-digit OTP to continue.
Step 3: Create new password and confirm new password to complete.
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Step 1: Login to the Citi Mobile® App.
Step 2: Select "Profile & Settings", tap "Reset PIN" and input Citi Mobile® Token to continue.
Step 3: Select a card to reset ATM PIN and create a new 6-digit PIN to complete.
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Step 1: Log in to the Citi Mobile^® App.
Step 2: Click “Activate card”.
Step 3: Input your card information and enter 6-digit OTP to complete.
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Step 1: Log in to the Citi Mobile^® App.
Step 2: On the dashboard, choose the account that you wish to view the statement of and tap on 'Statement'.
Step 3: Tap on the PDF icon. Enter either your 6-digit Citi Mobile® Token or the One-Time PIN (OTP) sent via SMS to your registered mobile number with Citibank.
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Step 1: Login to the Citi Mobile^® App and choose your credit card.
Step 2: Tap "Statements" and click on the "PDF" button.
Step 3: Input Citi Mobile^® Token and view your statement.
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Step 1: Log in to the Citi Mobile^® App.
Step 2: Select "Payments", select "Transfers" and input Citi Mobile Token.
Step 3: Select "To" and select "New Payee"
Step 4: Select Payee Type, fill in Payee Information, select "Next" and "Confirm", and input Citi Mobile Token.
Step 5: Select "Make a Payment/Transfer", tap "Next" to verify information, tap "Pay" and input Citi Mobile Token to complete fund transfer.
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Step 1: Log in to the Citi Mobile^® App and choose your credit card.
Step 2: Tap on “Pay later” and select the transactions you want to convert.
Step 3: Select your preferred repayment plan and tap on 'Confirm and convert now' to complete your request.
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Step 1: Log in to the Citi Mobile^® App and choose your credit card.
Step 2: Tap on “Pay later”, enter the amount you want to convert and select the repayment plan that works for you.
Step 3: Tap on “Confirm and convert now” to complete your request.
Click here to learn more

Step 1: Log in to the Citi Mobile^® App.
Step 2: Select "Profile & Setting", tap "Personal Information" and input Citi Mobile^® Token to continue.
Step 3: Select "Edit" on the right corner and update your contact details.

Enjoy an all-new experience with the updated Citi Mobile^® interface:

• It's quicker, it's easier to use, and it's all about you
• Take control of your card and banking matters on-the-go
• Easily manage your transfers and payments

Here are some of our customers' favorite features:

• Citi Mobile® Token
• Credit card eStatement
• Citi World Privileges
• Personalized account dashboard
• Pay with Points or Miles

We've redesigned the payments experience to work better for you. Additionally, payments and transfers features are now also conveniently placed throughout the Citi Mobile^® app. You can also make your Citibank Debit Mastercard^® smart and switch between currencies automatically. By enrolling, you can automatically pay in the foreign currency of your transaction.

Bank safely with Face ID^®, Touch ID^® or Fingerprint login. Authenticate transactions and add payees with Citi Mobile^® Token. Prevent unauthorized transactions by locking or unlocking your card anytime, anywhere.

Yes, you will be able to use your card immediately. You will receive a confirmation SMS upon the successful completion of the card activation steps.

Yes, you will still be able to do so.

When you sign up for Notifications, some of the SMS alerts you currently receive will be automatically replaced.

If you have already enabled Notifications, you can also enable SMS alerts. Simply log in to Citibank Online and follow this path: Services > Citi Alerts > Modify Alerts > Edit.

Yes. Simply log in to Citibank Online and follow this path: Services > Citi Alerts > Modify Alerts > Edit > Choose the alert you wish to receive via email.

No, Notifications cannot be moved from one phone to another. They will only be retained in your original phone for 30 days after you have received it.

This happens when the previous owner is a Citibank customer who has not disabled his/her Notifications on this mobile phone. Notifications are paired only to one user at any one time. To enable Notifications for yourself, delete and reinstall this app.

There are two ways you can do it:

• Enable Notifications on your new phone
• Call CitiPhone Banking at (84) 28 3521 1111

Simply log in to this app and follow this path: Settings > Notifications > Disable Notifications.

There may be a few reasons

• Your mobile phone is not connected to WiFi or mobile data networks
• Your Citi Mobile^® App is deleted
• Your Citi Mobile^® App is not upgraded with the latest version
• Your Notifications are disabled
• You have downloaded Citi Mobile^® App and enabled Notifications on other mobile phones

Citi Mobile^® Token allows you to secure your transactions without having to rely on SMS or an Online Security Device. Please note that Citi Mobile^® Token can only be used with this app and is paired only to one device.

• SECURE: Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.
• INSTANT: Enter your Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.
• EASY: Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

There are three ways to do it:

• Log in to your Citibank Online account and follow this path: Services > My Profile > De-activate Citi Mobile^® Token.
• Enable Citi Mobile^® Token on another mobile device. Citi Mobile^® Token will automatically be disasbled on the mobile phone you lost.

Simply enable Citi Mobile^® Token on your new mobile device, Citi Mobile^® Token will be automatically disabled on the previous device.

For assistance, please call your Relationship Manager or CitiPhone Banking.

No, you will not be able to generate OTPs or Transaction Authorisation Codes (TAC) on the previous device. For security reasons, you can register for Citi Mobile^® Token on one device only. If you have enabled Citi Mobile^® Token on a new device, it will be automatically disabled in the previous device.

The new ATM PIN will take effect immediately and your old ATM PIN will be discarded.

You can reset your ATM PIN as many times as you want.

For security reasons changing your ATM PIN requires you to enter your password.

The old ATM PIN will be removed from the system and your new ATM PIN will replace it.

All Citibank cards (including Credit, Debit and ATM cards) mailed via post will be sent in a de-activated status. This includes new cards that you apply for, as well as replacement and renewal cards.

No, your transaction will be declined. This includes online transactions made over the internet.

No, your cash withdrawal request will be declined.

You card will be activated instantly and can be used at merchant for your transaction and cash withdrawals at our ATM.

Yes. You can unlock your card after its locked.

No, you cannot perform online transaction using your locked card.

No, your transaction or withdrawal request will be declined.

You card will be lock and unlocked instantly.

The unique Unlock Code ensures that only you have access to Citi Mobile^® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorization Code (TAC). Please remember your Unlock code and do not share it with anyone.

No, you will not be able to use Citi Mobile^® Token without installing the Citi Mobile^® App.

If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile^® Token:

• Login to your Citibank Online account on your browser and follow these steps:
• > Services > My Profile > Deactivate Citi Mobile^® Token
• By enabling Citi Mobile^® Token on another mobile device. Citi Mobile^® Token will automatically be deactivated on the previous mobile device.

The unique Unlock Code ensures that only you have access to Citi Mobile^® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorization Code (TAC). Please remember your Unlock code and do not share it with anyone.

To protect your account from unauthorized access, any fund transfer performed via our online channel will require you to authorize the payee before any funds can be transferred.

No, you can use your Online Security Device to add a payee, if you don't have online security device or Citi Mobile^® Token you cannot add a payee. Please register for Citi Mobile^® Token before adding a payee.

No, you don't need to add payee to transfer funds between own accounts.

Yes, you will need to add the destination account as a authorized payee only then you will be able to transfer funds to these accounts.

Push Notification is a new delivery method of alerts. Today you receive alerts via SMS or Email now you can receive alerts via Push Notification.

No, enrolling for Push Notification will automatically replace certain SMS alerts that you may be currently receiving. The following is the list of SMS alerts that will be stopped sending to you once you are enrolled for Push Notification.

Notification Centre, which is an in-app repository in Citi Mobile^® App, stores all your Push Notifications that were received on your mobile phone. 'Notification Centre' can be found in the menu of Citi Mobile^® App

The changes are reflected immediately in our banking records. All communications will be sent to the new mailing address from the next business day.

Your new contact details will apply to:

• All Citibank Checking and Savings account, Loans and Investments account(s) for where the customer is the main account holder
• All Credit Card accounts (For Principal holder only)
• All subsequent statements and paper advice (if any) will be delivered to this new address

You can send your request via Citibank Online by composing a message. For step by step instruction, please click on 'Overseas Address/Phone Number Update' tab.

For security reasons, you will not receive any SMS One-Time PIN (OTP) or Online Authorization Code for banking transactions done via Citibank Online or Citi Mobile^® App for a period of 3 days after you have successfully updated your mobile number. Please use your Online Security Device (OSD) or Citi Mobile^® Token instead for such banking transactions during this period.

You can send your request via Citibank Online by composing a message. For step by step instruction, please click on 'Overseas Address/Phone Number Update' tab.

Touch ID is a feature that enables login authentication based on fingerprints stored on your Apple iphone and Android device; which is an alternative login mechanism to Citi's User ID and Password.

Face ID is a feature that enables login authentication based on you face id stored on your Apple iphone X device; which is an alternative login mechanism to Citi's User ID and Password.

Your fingerprint and face id information is stored on your Apple device's Secure Element. Once you enable Touch ID or Face ID as a login method for your Citi Mobile^® App, an encrypted token is created and stored in Citi Mobile^® App and our Citi system. No login information is stored on the Citi Mobile^® App.

Enrollment of Touch ID Sensor for Citi Mobile^® App is valid for 45 days. If you have not logged into the Citi Mobile^® App by manually entering the password, Touch ID Sensor will be disabled for Citi Mobile^® App. This will not impact any other Touch ID Enrollment you have on your device./p>

Changing the mobile number will not disable Touch ID sensor as long as SIM card and the service provider remains the same.

You can view up to 3 months worth of transaction.

All outgoing transfers will be reflected in your transaction history instantly. In case of Credit Cards and Ready Credit these transaction will be marked as 'Pending'.

"Available Now" balance is the usable funds in your account. This is your account balance less any processing card transactions or debits that have not yet posted to your account.

"On Deposit" is the total balance in your account, comprising of the "Available balance" and the holding balance of processing card transactions or debits.

The "On Deposit" balance could be higher than the "Available Now" balance.

To identify and authenticate our customers we will need the debit card number and the ATM PIN associated with that debit card.

Citibank Online allows you follow the day to day banking on the go and anywhere anytime you need. It is also require for you perform certain transactions.

For security reasons, please follow below criteria to create your User ID and Password to be valid. If any of the below criteria is not fulfilled, your User ID or Password will be rejected.

The change of password will be instant and customer should use the new password form the next login.

Yes, you can change your User ID by Signing on Citibank Online Portal and visiting Services > My Profile >Change User ID.

You can change your password as many times as you want.

No. customers cannot use a password that was used earlier to login to Citibank Online Account.

You can download your Banking Account Statement, Credit Card Statement and Ready Credit Statement.

The statement can be viewed and downloaded instantly from Citibank Online. You can print the statement using your personal printer.

Your statements will be available for 7 Years in the Citibank Online System.

If you have more than one credit card with Citibank and choose to view the statement of a particular card, the statement pages containing only the details and transactions of the card will be downloaded. To get the full consolidated statement you will have to download all the statement of all credit card account you have individually.

If your closed or reported card stolen, then the Statement for those cards will not be available in the Citibank Online platform.

All the information that are available in the Paper Statement will be present in the statement downloaded from the Citibank Online and Citi Mobile System. This includes Rewards balance, Installment plans payment details, Important messages etc.