Use rewards points, cash back or bonus miles on your credit card
Redeem Reward Points, Cashback, and Miles is extremely simple with Citi Credit cards. Pay for rides at Grab, drinks at Starbucks or any transaction at top shopping partners with Citi Reward Points, Cashback or Citi Miles.
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* Pay with Points redemption on Lazada Citi Platinum Credit Card is not applicable on Tiki & Shopee.
Frequently Ask Questions (FAQs)
I do not have enough Reward Point/ Mile/ Cash Back to pay for my transaction. Can I combine Cash Back, Reward Point or Mile from other card to pay for this transaction?
NO. Rewards Points or Miles from multiple Citi Credit Cards cannot be combined to offset or make purchase(s) or transaction(s). You can only offset your purchase(s) or transaction(s) with available Rewards Points or Miles on the same Citi Credit Card.
How can I check my available Reward Point, Cash Back Or Mile for redemption?
You can refer to your monthly credit card statement or log on to www.citibank.com.vn, then click on your Citi credit card number. Your available Rewards Points or Miles will be shown on the account details screen.
Can I perform Pay with Points redemption on the same purchase or transaction multiple times using the same credit card on the same day?
NO. You can only perform one (1) redemption for the same purchase or transaction.
How do I know if the number of Rewards Points or Miles deducted is correct?
The amount of Rewards Points or Miles to be deducted will be shown on the redemption screen before you proceed with redemption. You are required to verify before you confirm your redemption.
Can my supplementary cardholder perform Pay with Points redemption on my behalf?
No. Pay with Points SMS will be sent to the principal cardholder. Hence, only principal cardholders can perform the redemption.
Can I perform Pay with Points redemption after 24 hours of receiving SMS?
NO. You can ONLY perform Pay with Points redemption within twenty-four (24) hours of making a purchase.
Can I amend/cancel my redemption order(s) after my redemption order(s) has been completed and accepted by Citi?
NO, your redemption order(s) cannot be amended or cancelled once it has been completed and accepted by us.
How do I know who the participating merchants for Pay with Points are?
The list of participating merchants includes Starbucks, Shopee, Grab and Agoda. Please refer to the merchants listed above.
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