Where can I find the list of merchant where I can enjoy this program?

Please contact our partners directly as partners may have different pricing scheme for products that opted in instalment program.

How long will it take for my instalment conversion request to be completed?

It depends on when your transaction is posted on Citibank's system. It normally takes a few days.

Will I receive any confirmation for my request?

Along the application process, you shall receive (1) an OTP SMS; (2) a successful enrolment notification SMS; (3) a SMS acknowledging that your request is successfully submitted; an (4) a successful / fail instalment notification from Citi via SMS and email.

Applied to transactions at OnePay, once online form is fulfilled,you shall receive (1) a successfull enrolment notification with expected processing time of 10 working days and (2) a suscessfull/fail instalment notification from Citi via email.
If your requests is not processed as notified, please contact us for assistance.

How can I check the detail and repayment schedule of my instalment?

Detail and Repayment schedule of all instalments including Citi PayLite is available on Citi Mobile^® App for your convenient checking. A summary of all on-going instalments is also presented on your monthly card statement which is sent to your registered email. The card statement is also available on Citibank Online^® and Citi Mobile^® App.

How do I pay for the Citi PayLite instalment?

The first instalment will be shown in your next statement after successful conversion. The monthly instalment amount is included in the minimum payment amount of your monthly statement during the registered repayment tenure. You can pay by bank transfer or deposit money at our Cash Deposit Machine (CDM).

Terms and Conditions