FAQs

You can send message to Citibank Online Inbox or call our Citiphone Hotline. Our CitiPhone Officers will help you check the status and for other support.

You can send message to Citibank Online inbox or call our Citiphone Hotline for further support.

You can call our Citiphone Hotline for assistance.

Some merchants will have different register description with Citibank so you might find it posted with another merchant name on your Statement. Please re-check your activity carefully.

If you still have any concern, please send message to Citibank Online inbox.

If you did not make that payment, please temporary lock your card immediately follow the instruction here.

The current balance displayed is the total of the rest unpaid amount of statement balance (if any) and the unbilled transactions.

In this case, it might shows your unbilled transaction of next statement.

Citibank will send SMS to notify the surplus on your closed card as below:
“You have excess credit balance of xxx,xxx,xxx VND as of DD MMM in your closed Citi credit account ending in xxxx. Please bring your registered National ID/ Passport and visit Citi branch to claim a refund”.

In case you received this message, please kindly help to bring your National ID/ Citizen ID/ Passport which you register with Citibank and visit our branch for further support.

You can easily check on Citi Mobile^® App or Internet Banking in our website. The instruction link here.

Payments received from other banks as funds transfers will be effective normally within 2 business day. Please review all the details and ensure that Beneficiary name and account number are correct before submission.

• For Funds Transfers/Payments done before 3:00 PM on Banking days – Funds will be credited on the next banking day.
• Otherwise, Funds Transfers/Payment after 3:00 PM, done on weekdays and non-banking days will be processed and credited after 2 banking days.

When the payment was credited to your account, Citibank will update via e-banking account and only send the notification via email on the day after.

Please kindly help to view the payment via your Citi Mobile^® App or Internet Banking in our website in case you cannot check the email.

Wrong Beneficiary name or account number might be one of the reasons.

Please kindly help to:
- Re-check the payment information or
- Contact the Remitting bank to get to successful reference number and
- Send message to Citibank Online^® inbox or Contact hotline and provide full information (Reference number, Amount, Date, Remitting bank, Remitting name, Citibank account) for further support.

Once the payment is successfully received, the amount will be credited to Cashback and deduct the outstanding balance of CashBack card. Kindly help to make another payment for PremierMiles Card.

We still receive the payment if you transfer to the old card number. This amount will be credited and transferred to new Card number.

Please review all the details and ensure that Beneficiary name and account number are correct before submission. We encourage you to make payment to new card number.

You can check account number of Ready Credit Instalment Plan (RCIP)/ Ready Credit (RC) when receiving Monthly statement via Registered email.

Kindly help to view the instruction of making payment as below link here.

Note: Refunds will reduce your Closing Balance but do not satisfy your monthly payment. (Term and Condition - 14. Refund, page 29)

Citibank provides online calculating tool in our website, kindly click the link below for your installment Loan plan here.

- For Citi FlexiBill here.

- For Citi Personal Loan here.

The annual fee shall be automatically charged every year until you close your card before the next annual fee date.
Please refer Terms and Conditions here.

If you don’t pay enough minimum amount for the previous statement, on the next statement, the payment due date will not be a specific date, it will be shown as "Immediately".

You can check the specific date on Citi Mobile^® App or Internet Banking via www.Citibank.com.vn.

Some merchants will have different register description with Citibank so you might find it posted with another merchant name on your Statement. Please re-check your activity carefully.

If you still have any concern, please send message to Citibank Online inbox.

If you did not make that transaction, please temporary lock your card immediately follow the instruction here.

The e-statement attached on email's password is case sensitive of your birthday with format as: ddMmmyyyy. Example: your birthday is 01/01/1990 then your password would be 01Jan1990.

You can also view and download your statement on Citi Mobile^®app or website here.

* In case you changed and forgot your new password, you can update new password on Citibank website.

You can change your e-statement password after logging in to your internet banking on website www.Citibank.com.vn.

Follow steps: Service -> My profile -> E-statements and E-advices -> Enroll/ Edit e-statement -> Update -> Input "Electronic Statement Password" -> Re-enter Electronic Statement Password -> Confirm.

* Note: (8-14 chars, must contain at least: 1 UPPERCASE, 1 lowercase alphabet, 1 number (0-9), and 1 special chars like @.-_\).