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At Citi, we're constantly finding ways to make banking safer, simpler and faster for you. Check out the available services that may serve you conveniently through our platforms.
No need to call CitiPhone. You can easily find top asked questions here.
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ONLINE ACCOUNTS
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EVERYDAY ACCOUNTS
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CREDIT CARD
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OTHERS
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Citibank Online
If you're an existing Citi customer, you can quickly send and receive secure messages within Citibank Online for all your enquiries with few simple steps.
- Step 1. Login using your Username and Password.
- Step 2. Once logged in, click on "Services" on the blue bar menu >> "My profile" >> "My Message" >> "Inbox" and enter your OTP (One-time PIN) to proceed.
- Step 3. Select "Compose Email" >> select the appropriate subject line for the message, enter the details of your inquiry >> click on "Submit".
The response to your inquiry will also be in the secure messaging system in Citibank Online. Once logged in, click on "Inbox" on the left navigation to view it.
If you haven't registered for Citibank Online yet, simply click here and follow the instructions to set it up.
Our locations
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United Overseas Bank (Vietnam) Limited – Sunwah Branch Ground Floor, 4th, 16th and 20th Floors, Operating Hours at the Ground Floor: 8:30 AM – 04:00 PM (Monday to Friday), excluding Public Holidays Cash Counters Service at the Ground Floor: 8:30 AM - 04:00 PM (Monday to Friday). |
United Overseas Bank (Vietnam) Limited – Horison Branch Ground Floor and 11th Floor, Operating Hours at the Ground Floor: 8:30 AM - 04:00 PM (Monday to Friday), excluding Public Holidays Cash Counters Service at the Ground Floor: 8:30 AM - 04:00 PM (Monday to Friday). |
General Enquiries
CitiPhone's Self-Service Banking allows you to check your accounts and perform transactions without the wait. We are operating 24/7 for account-related emergency services such as reporting of lost or stolen card and fraud cases etc. Should you need assistance for other matters, our Citiphone Officers will be available from 6:30 AM to 10:30 PM daily.
For your convenience, please have your account details ready and use your Registered Phone Number to call us.
Please click here to view full Interactive Voice Response (IVR) Process.
No need to call CitiPhone. You can easily find top asked questions here.
Citiphone Hotline: (84 28) 3521 1111 (84 28) 3521 1111
Calling from overseas: (84 28) 3521 1118 (84 28) 3521 1118
Dedicated Citigold Hotline: (84 28) 3521 1088 (84 28) 3521 1088
For questions only relating to consumer accounts which were not transferred to UOB Vietnam and had been notified to you through our communications, you may send an e-mail to retailservicesvn@citi.com
Fax
(84 28) 3521 1510 (84 28) 3521 1510
List of the Appointed Agencies
Please click here for more details.
